Contact Center
WE KNOW IT REALLY WELL!
We have a broad knowledge and many years of experience in designing, implementing, maintaining and optimizing all kinds of Call/Contact Center systems. We understand "Communication Center" as both complex multimedia customer service solutions, as well as self-service voice communication portals and/or chat, and even traditional telecommunication systems.
Today, Call/Contact Center systems are an indispensable tool for customer service. The task of these systems is to support the company's employees in their communication with the outside world, thus improving the company's competitiveness and profitability. Well-organized Contact Center enables efficient cost management and is an important factor in building satisfaction of the company's Clients and employees.
Our experienced engineers define and deliver Call/Contact Center solutions in order to meet the needs and requirements of the Customer thanks to the use of modern technologies, offered by the world's leading suppliers, which guarantees business implementation. At the same time each implementation is carried out together with the Customer according to the latest management methodologies, while control and documentation of the whole process at every stage, minimizes risks and guarantees implementation success.
INTEGRATION WITH BUSINESS APPLICATIONS
We also specialize in deep integration of communication systems with the Customer's business applications. Thanks to this, we improve automatic data flow between the systems, which allows to control and manage not only operational but also pure business indicators, in real time! This leads to a dynamic increase in the company's effectiveness on the market by increasing its sales potential and customer retention.
